Awash Maskey

Telecom Infrastructure & Application Support Engineering

At Squire Technologies, I worked as a Technical Support Engineer supporting large-scale telecom signalling platforms used by global operators. My role focused on ensuring high availability, performance optimization, automation, and rapid incident resolution across mission-critical systems.

Key Responsibilities & Achievements

• Improved support case resolution time by 25% through advanced troubleshooting and root-cause analysis.
• Provided expert-level support for Red Hat, CentOS, Rocky Linux based telecom platforms.
• Ensured high availability and system stability for carrier-grade signalling systems.
• Collaborated with cross-functional engineering teams to improve system reliability and alerting processes.

Automation & Optimization

• Developed Python and Bash automation scripts for log analysis, health checks, backups, MySQL maintenance, and custom audits.
• Automated repetitive operational tasks, reducing manual workload and minimizing downtime.
• Created automation to replicate customer production network configurations in lab environments for faster testing and issue resolution.
• Implemented udev rules for persistent network interface naming, reducing reboot-related outages.

Telecom & Networking Expertise

• Supported telecom products including SBC, DRA, GMSC, MGC, FPG, STP/SG, SMSC, Soft-switches.
• Performed deep protocol-level troubleshooting using Wireshark and tcpdump.
• Conducted SIP, RTP, Diameter, SS7 (SIGTRAN), SCTP multihoming analysis for VoIP and signalling issues.
• Resolved complex network bonding, DNS, and routing issues in production environments.

System Stability & Lifecycle Management

• Diagnosed and resolved system upgrade issues including kernel panics, dependency conflicts, and service failures.
• Applied LVM snapshots and validated changes in staging environments before production rollout.
• Maintained EOL CentOS 7 systems by configuring alternative repositories and restoring package access.
• Configured BIND9 as a forward DNS server to resolve DNS enumeration issues and improve network reliability.

Impact

This role strengthened my expertise in telecom infrastructure, Linux systems, automation, and carrier-grade troubleshooting, while reinforcing best practices in availability, scalability, and operational excellence within mission-critical environments.